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FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total.

** Due to shipping requirements, artworks with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some artworks over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

Artworks over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We are able to accept returns on a case by case basis and are happy to do our best to ensure you are satisfied with your purchase.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.

CAN I CANCEL MY ORDER?  

Please contact us as soon as possible if you need to cancel your order. Depending on the order's fulfillment status, I will attempt to intercept the package however a return post-delivery may be necessary. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email me. 

WHO TO CONTACT?  

You can reach out at any time through the Contact form in the menu.  

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter at the bottom of any page on my website. You can also follow me on our social media pages as I am constantly posting about new work! 

Instagram: LINK

Facebook: LINK


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Returns and Exchanges are acceptable. Please use the Contact typeform to reach Colleen and provide any helpful information related to the reason for the return or exchange to initiate the process.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All media options are archival materials except for the Affordable Style Prints! which are composed of a basic grade matte paper.

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Colleen Germain

SAVE 20% ON YOUR FIRST ORDER!

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